FAQ
Questions and answers to your FAQ
Reservations and Changes
Yes, a change of pick-up time is possible after prior telephone arrangement. Please contact our reservation centre, which will make the change free of charge according to your needs and the current possibilities of the branch of SIXT car rental.
You can make a reservation online in just a few minutes. Simply select the pick-up location, rental period and vehicle category. When collecting the vehicle, you will present a valid driving licence, identity document and payment card.
You can change or cancel your reservation of rental car free of charge at any time. The only exception is the conditions of discounted prepaid tariffs, where the cancellation or amendment rules may differ.
If you wish to modify or cancel your reservation, you can do so online or contact our reservation centre.
Yes. If you need the vehicle for longer, contact our reservation office before the end of the agreed rental period. We will be happy to arrange an extension of your rental depending on vehicle availability.
Documents and Driving Licence
To collect the vehicle, you will need a valid driving licence, national identity card or passport, and a payment (credit or debit) card. If you are a company and would like to be approved for payment by invoice, please contact sales@sixt.cz
Yes. Driving licences issued in European Union countries are generally accepted. For licences issued in countries not in the European Union, an international driving licence is also required.
Yes. At SIXT car rental is possible from the age of 18 for selected vehicle categories. For some vehicle groups, a young driver surcharge may be charged.
Vehicle Pick-up and Return
Yes, this service SIXT rent a car Czech Republic offers, prior arrangement is always required. The service is subject to a charge. Please contact our reservation centre, which will check the possibility of delivery/collection. Availability depends on the specific branch, city/location and time.
The actual vehicle collection usually takes just a few minutes. We recommend having all necessary documents ready so that everything goes as smoothly as possible.
Yes, this service SIXT rent a car Czech Republic offers, specifically the airport branch. Prior arrangement is always required. The out-of-hours pick-up service is subject to a charge. Please contact our reservation centre, which will check the current possibilities of the specific branch.
Yes, this service SIXT rent a car Czech Republic offers. Return at the Prague airport branch is possible 24/7, including weekends and holidays, at the Prague Main Railway Station branch only within opening hours (daily 8:00-20:00)
Yes, a vehicle rented at a branch of SIXT Czech Republic car rental can be returned at any SIXT branch abroad. This service is subject to a charge, and the amount of the charge varies depending on the chosen destination. Countries to which travel with our vehicles is prohibited are excluded. The possibility of a one-way rental may also vary depending on the vehicle category and current availability.
Prices, Payments and Protection
The rental price depends on the type of vehicle, length of rental, season and chosen additional services. You will always see the exact price before confirming the reservation, so there will be no unpleasant surprises. If you are interested in fixed pricing for long-term, regular vehicle rentals, please contact sales@sixt.cz
When collecting the vehicle, a refundable deposit is blocked on the payment card. The amount depends on the vehicle category and chosen insurance. After the vehicle is properly returned, the deposit is released back according to your bank's conditions.
The rental price usually includes the vehicle rental, third-party liability insurance and basic services related to the operation of the vehicle. The specific scope of services can always be found in the reservation details. During the reservation, pay attention to the general terms and conditions, where you will find everything, you should know before setting off on your journey. You can choose from a wide range of optional extras, including protection coverage with zero deductible
We accept credit cards and debit cards, that allow a security deposit to be blocked. Unfortunately, cash payments are not possible.
Third-party liability insurance is included in the rental. For greater peace of mind on the road, you can also arrange additional protection that reduces or eliminates your excess in the event of damage or theft of the vehicle. You can add extra protection at the branch before your rental lor contact our reservation office.
Don't worry. You will not be charged any fees for services you did not order, nor any hidden fees. We treat our customers honestly. If you ordered additional services, such as child seat or protection, you would pay for them when collecting the vehicle. Additional charges may be applied in the event of damage, late return of the vehicle or traffic fines.
It is entirely your decision. If you do not return the vehicle with a full tank, the missing amount of fuel will be charged to you (fuel rate + refuelling service charge). You can use the Prepaid Fuel service, and you do not need to worry about the fuel level at all when returning the vehicle.
Yes. At SIXT rent a car Czech Republic you can get better prices thanks to regular promotions, online offers and the SIXT ONE loyalty programme. Registered customers also gain access to exclusive member rates, which can reach discounted percentage reductions depending on the membership level.
Additional benefits can also be obtained through partner programmes, such as Erste Premier, which may bring additional discounts when booking online.
Yes. At SIXT Czech Republic you can collect loyalty points within the SIXT ONE programme, which can then be used as a discount on future rentals.
Membership also enables progression to higher levels, which bring further benefits such as better prices, faster check-in, priority services or a vehicle upgrade. In some cases, it is also possible to obtain status benefits with partner programmes (e.g. air miles), subject to the specific conditions of the given partner.
You pay for each day of rental. This means we charge for every started 24 hours, regardless of whether you return the vehicle before they expire. For a delay of up to 59 minutes, you pay nothing. If you return the vehicle after they have expired, you will have to pay for an additional rental day.
Damage, Accidents and Breakdowns
Yes, you are responsible for the vehicle throughout the entire rental period, including when you are not physically using it and it is parked. For this reason, we recommend taking out full protection (with 0,- excess), which will protect you in such situations and minimise your potential costs.
We understand that this part is important to you. When you collect the vehicle, we will inspect it and any existing defects will be recorded in the rental contract or the vehicle condition report. If you are satisfied with everything, you will sign the contract. Do not worry, you will never pay for pre-existing damage or minor scratches and dents in the bodywork caused by normal use of the vehicle during your rental period. If the vehicle is damaged during the rental period, our Damage Department will contact you after the vehicle has been returned. They will explain the next steps and provide you with information about the available payment options. Except in cases of breach of the general terms and conditions, you will pay as a result of the damage the cost of repairs corresponding to the amount of the excess set out when the contract was signed.
Please immediately report any unrecorded damage to a branch employee of SIXT car rental before departure. We recommend thoroughly inspecting the vehicle upon collection and taking photographic documentation if necessary.
You do not need to; normal soiling is part of standard vehicle use. However, if special cleaning is required (e.g. removal of odour, animal hair or spilt liquids), a cleaning fee may be charged.
In the event of an accident, ensure the safety of all parties involved, contact the relevant emergency services and then contact our Assistance service. You will find the telephone number in the vehicle documents. We will guide you through the entire process and advise you on the next steps.
If a breakdown occurs during the rental, contact our Assistance service. Support is available 24 hours a day and will help you arrange a repair, towing or an alternative mobility solution.
Contact us as soon as possible. We will help you resolve the situation and arrange the next steps. Depending on the circumstances, costs associated with replacing the keys or securing the vehicle may be charged. Contact our Assistance service, the telephone number is in the vehicle documents. We will guide you through the entire process and advise you on the next steps.
Travel and Conditions
Yes. Travel abroad is possible after prior notification at the time of reservation or when collecting the vehicle. The rental company can thereby confirm that travel to the given country is permitted and issue the necessary documents. This service is associated with an administrative fee, which ensures the correct setting of the contractual conditions and the validity of vehicle insurance when operating abroad. Tolls, motorway vignettes and road charges abroad are paid by the tenant themselves and are not included in the rental price
Yes. We offer short-term rentals from as little as one day. A one-day rental is suitable for example for business trips, moving house or day trips.
Simply select the pick-up and return date during the online reservation. Weekend rentals are among the most popular options and are suitable both for trips around the Czech Republic and for travel abroad.
Yes, you can always reserve a tariff with unlimited mileage, and nothing will restrict you on the road. However, the vehicle can also be reserved with a mileage limit at a better price. Exact information can be found during the Reservation of the rental car or in your rental contract.
Yes. You can pick up the vehicle at the airport branch and continue your journey immediately. This makes renting a car a convenient and flexible option for both business and leisure travel.
Yes. Services of our rental car are used by both private and corporate customers. We offer flexible rant a car solutions one-off and regular business trips. We also offer a Limousine service – a premium car with a driver.
Vehicle Types and Special Services
We offer economy cars, compact cars, family cars, SUVs, premium vehicles and commercial vans, cabriolets and tricycles, for private and corporate customers.
Yes. The range of SIXT rent a car also includes premium and luxury vehicles suitable for business meetings, special events, weddings or representative journeys. We also offer a Limousine service – a premium car with a driver.
Yes. Various sizes of vans are available, suitable for moving house, transporting goods or corporate use. Check our website www.sixt.cz/dodavky
Yes. We offer short-term, medium-term and long-term rentals. If you are looking for a vehicle for several weeks or months, we will be happy to prepare an individual offer for you. Contact our Reservation office or sales@sixt.cz for long-term or repeating business.
A rental vehicle provides you with maximum flexibility, privacy and the ability to travel at your own pace without restrictions on routes, driver availability or time limits.
Yes. Additional drivers can simply be added to the rental contract when collecting the vehicle. This authorises them to drive the vehicle and they are covered by the agreed insurance.
Miscellaneous
Contact the SIXT branch where you returned the vehicle, or our customer centre, as soon as possible. We will be happy to check whether your belongings have been found.
SIXT Czech Republic uses the services of the specialised collection agency DC Group, spol. s r.o. due to immense amount of traffic fines. In the event of a violation of traffic regulations or parking regulations, they will contact you and ask you to pay the amount for the offence. In addition, an administrative fee will be charged for the processing of documentation and administrative work with traffic fine.